Principles
The seven commitments that bind every product, pricing and operational decision at ADmetric AI. Written so anyone — customer, investor, regulator — can hold us to them.
Client funds in transit sit in segregated bank accounts that we cannot pledge, lend, or invest. We earn margin on software and execution — never on float. Our auditor confirms this every quarter and we publish the result.
If an SLO breaches, our monitors page the customer success team and proactive credits issue against the next invoice. You do not chase us — we credit ourselves, and we publish the incident publicly within seventy-two hours.
Prompts, completions, ledger data and reconciliation history stay inside your tenant boundary. We do not use customer financial data to train foundation models, recommender systems or open-source releases. Ever.
Month-to-month contracts on every plan below Enterprise. Full data export in Parquet, CSV and DATEV within twenty-four hours. No retention games, no exit fees, no forced final invoice.
Every dashboard, runbook and automation in this product is what our own finance team uses to operate ADmetric AI. If we would not trust it on our own books, we will not ship it.
We commit to reconciliation accuracy of at least 99.99% and we publish the line-match rate every month. If the dashboard disagrees with your bank statement, the bank statement wins and we owe you a fix.
From AI recommendations to invoice line items to incident retrospectives, every output has a rationale in writing. Not a black box, not a marketing summary — the actual reasoning, with sources.
Principles are easy when nothing is at stake. These are the explicit tie-breakers we have written down.
Tension
Speed vs. accuracy in reconciliation
Tie-breaker
Accuracy wins. We delay a closed period rather than publish a number we cannot defend.
Tension
Margin vs. customer outcome
Tie-breaker
Outcome wins. We pause automations that hurt the customer even when they earn us take-rate.
Tension
Growth vs. controls
Tie-breaker
Controls win. We refuse business that requires us to weaken segregation, KYC or audit trail.
Tension
Disclosure vs. competitive risk
Tie-breaker
Disclosure wins. We publish methodology and pricing even when it helps competitors copy us.
When we breach a principle, write to principles@admetricai.app. Every email is reviewed by the CEO within five business days and disclosed in the next transparency report when material.