Open Metrics

The numbers we run the company on, published in public

Updated every weekday at 06:00 UTC. The same dashboard our executive team reviews — no marketing layer, no rounded vanity, no quarterly cherry-picking.

Metrics published

6 categories

Met or beat target

12 / 12

Q2 2026 to date

Audited annually

BDO Hong Kong

Tied to financial statements

Last refresh

06:00 UTC

Today

Pacing

Metric	Current	Target	Trend	Source
Forecast MAPE (T+7)	3.4%	≤ 5.0%	▼ improving	Forecast engine, rolling 90d
Headroom breach rate	0.7%	≤ 2.0%	— stable	Headroom monitor

Reconciliation

Metric	Current	Target	Trend	Source
Auto-match rate	99.998%	≥ 99.9%	▲ improving	Recon ledger
Median variance to close	€1.20	≤ €50	▼ improving	Period close runbook

Treasury

Metric	Current	Target	Trend	Source
Payout latency (p95)	47 min	≤ 120 min	▼ improving	Treasury ops
FX corridor slippage	8 bps	≤ 20 bps	— stable	FX leak monitor

Reliability

Metric	Current	Target	Trend	Source
Uptime (rolling 90d)	99.998%	≥ 99.95%	— stable	Status ledger
Incident MTTR	11 min	≤ 30 min	▼ improving	Incident review

Support

Metric	Current	Target	Trend	Source
First response (business)	6 min	≤ 15 min	— stable	Support queue
CSAT (rolling 30d)	4.91 / 5	≥ 4.7	▲ improving	Post-ticket survey

Security

Metric	Current	Target	Trend	Source
Median credential TTL	14 min	≤ 60 min	▼ improving	Zero-trust ledger
Open critical findings	0	0	— stable	Vulnerability tracker

Methodology

Metrics are computed against rolling windows defined in the data dictionary (AT-001…AT-007). Outliers are not removed. When a metric misses target for two consecutive weeks, a public note is filed on the changelog and the on-call owner is named.