Decision rights

Who decides what, in writing

A platform that touches money has to be explicit about authority. This is the RACI we operate against. It’s mirrored into the master agreement — not left to a sales call.

Customer-accountable

Decisions the customer owns

ADmetric-accountable

Decisions we own end-to-end

Auditor-consulted

Material decisions reviewed annually

Contract reference

MSA §7

Embedded verbatim

RACI matrix

Decision	Customer	ADmetric	Auditor	Platform	Notes
Set monthly media budget	A	C	I	—	Customer-owned. We advise via Pacer P10/P50/P90.
Approve daily payout window	A	R	I	—	Above €50k: 2-of-3 customer approvers.
Pause a campaign on anomaly	I	A	—	—	Auto, within policy. Customer sees the trace.
File a dispute with a platform	C	A	I	I	Auto-drafted; customer can withdraw.
Adjust FX corridor	A	C	I	—	Default ±0.4%, customer can tighten or widen.
Promote a new policy bundle	I	A	C	—	CAB-reviewed; signed by 2 maintainers.
Issue an SLA credit	I	A	C	—	Auto, against published metrics. No claim required.
Access customer data (engineer)	A	R	C	—	Break-glass only. Time-boxed, recorded, reviewed.
Export customer data on exit	A	R	I	—	Open formats, within 5 business days, no fee.
Change pricing for a customer	C	A	I	—	Once per 12 months, CPI+1% cap, 90-day notice.
Sub-process customer data	C	A	I	—	30-day notice via /legal/subprocessors RSS.
Sign a platform-side commercial deal	A	C	I	C	Customer remains the principal counterparty.

R Responsible — does the work

A Accountable — owns the outcome

C Consulted — opinion sought

I Informed — kept in the loop

How the matrix changes

Changes ship through the same review as a policy bundle: PR, shadow run, two signatures, public log.
Customer-affecting changes get 90 days’ notice and a separate addendum, not a unilateral update.
Every quarter, the matrix is reconciled against the audit log and posted to /trust-ledger.