2026 H1
Transparency Report
Every six months we publish the numbers that matter — uptime, money moved, incidents, government requests, and AI governance. No PR varnish.
Platform uptime
99.987%
Rolling 12 months · weighted by traffic
Customer funds reconciled
$418M
100.000% match to platform ledgers
Security incidents (P1)
0
Across all tenants · 12 months
Government data requests
3
2 challenged · 1 narrowed & disclosed
Incidents
Customer-impacting incidents
| Date | Incident | Severity | Impact | Postmortem |
|---|---|---|---|---|
| 2026-02-11 | Meta API auth provider degradation (vendor) | P3 | 12 minutes elevated retry latency on Meta budget updates. No spend impact. | Published |
| 2026-04-08 | Internal deploy rolled back — pacing forecast regression | P3 | Forecasts paused for 22 minutes on 6% of workspaces. No money moved. | Published |
| 2026-06-19 | Stripe Connect rate-limit on EU corridor | P2 | Top-ups delayed up to 9 minutes. Manual posting unblocked within SLA. | Published |
Government requests
Legal process we received
EU Member State (FIU)
1
Disclosed scoped records under court order; customer notified post hoc per law.
UK HMRC
1
Challenged scope; narrowed by 80% before disclosure.
Hong Kong tax authority
1
Challenged; withdrawn after legal exchange.
We notify affected customers unless a court order legally prevents it. We publish a warrant-canary statement at /trust.
AI governance
How the AI behaved
AI actions taken in Active mode
1.84M
AI actions reversed by humans
1.7%
Customer overrides honoured within 12s
100%
Models trained on customer data
0
The full PDF
Signed by our CTO and General Counsel. Includes methodology, audit attestations, and the underlying data exports. Available under NDA for prospective customers.